Know where you stand with easy to understand terms and conditions
What Valves Should You Install with Your Hot Water Heater?
There are 3 valves that must be installed, not only by law, but also to retain your warranty: the pressure limiting valve, the tempering valve and the duo valve.
Website Terms And Conditions
Acceptance of the General Terms and Conditions of Sales
Changes to the Terms of Service and the Website
Access to the Website
We work hard to ensure the Website is always up and available, but we can’t guarantee that the Website will not have downtime for any reason. We reserve the right to close the Website for short periods of time for general maintenance but will attempt to keep this to a minimum. We will not be liable if for any reason all or any part of the Website is unavailable at any time, for any length of time. Parts of the Website require you to input a password to access certain features. This is to be able to give you details relevant to your order whilst still keeping them private to you.
To do this, as part of our security procedures, we require you to register an account with Hot Water 2Day by entering your email and choosing a secure password. We highly recommend that you utilise a strong password that is hard for others to guess, and log out from your account at the end of every session. There is a password reset procedure in case you forget your password. You must treat your account log-in information as confidential, not disclose it to any third party and only use Hot Water 2Day in person. If you think there may have been any security breach, then it is your responsibility to notify us immediately and, if log-in is possible, to change your password. It is a condition of your use of the Website that all the information you provide on the Website is correct, current and complete.
We will always endeavour to fulfil your order once completed and paid for. If a product should become unavailable after your order has been confirmed and paid for, we will refund the price you paid for the product within 30 days following the date of payment. If your order includes products that are temporarily unavailable, we will send the available products out first and will follow up with the outstanding items once they are available again. We will refund the shipping fees for the rest of the order.
If relevant, we will offer you a replacement for an unavailable product, a product of equal price and quality. If you accept the replacement and then wish to return it to us in the conditions outlined under Right of Return, the return postage will be covered by us. If you choose to decline this offer, and the original product is permanently unavailable, we will reimburse the price of the unavailable product.
Your order will be delivered in the metro area within 3 hours subject to stock availability and within a 3-day time frame outside the metro area or when stock is available to the address you indicated when your order was placed. These 3-hour and 3 -day time frames do not apply during the Christmas Holiday, weekends or public holidays as manufacturers are closed and stocks may be limited. The products bought on Hot Water 2Day will be delivered to one address as specified by the customer at the time of purchase.
Hot Water 2Day delivers hot water systems to addresses that cover the majority of Australia’s populated area. The covered areas that qualify for free delivery are determined after purchase and for those areas outside of the metro areas after the point of sale. We do offer shipping outside of the specified postcodes that qualify for free delivery. In order to proceed with the order of a postcode outside of the free delivery area, it needs to be phoned through to 1300 513 630 to calculate the additional shipping cost.
Hot Water 2Day does everything in its power to respect the delivery times indicated on the website. We cannot, however, be held responsible for the consequences of a late delivery or the loss of a package caused by a third-party contracted to make delivery, or by you, or because of some unforeseen event or an Act of God. In the event that you do not receive your package, an investigation will be conducted with the carrier and may take several days upon receipt of your claim. During this period of investigation, no reimbursement or re-delivery will take place.
Right Of Return
Hot Water 2Day allows you 7 days to return a product that you are not satisfied with. Your right of return starts from the moment your order is delivered. You can return the product to us within this time frame, at your own expense, with your invoice and a completed and signed returns coupon. We request that you send us the merchandise by registered post and that you purchase insurance with your carrier for the value of the merchandise. This is necessary should they lose or damage the goods. Shipping fees remain the customer’s responsibility unless specified otherwise.
The present right of return only applies to products that are returned in their original, complete condition. Any product that has been damaged, is not in its original packaging, or has packaging that has been worn beyond simply opening the product, will not be refunded. The deadlines mentioned above are effective from the date of receipt of the order. Some products may require a 20% restocking fee. Though we will try to avoid this cost as much as possible it still may apply. The reason for the fee is due to restocking costs from the manufacturers and suppliers.
Privacy And Data Protection
The details you give us are essential for the processing and delivery of your orders, for billing and for the establishment of warranty contracts, therefore failure to provide these details will result in the cancellation of your order. By registering on the Site, you agree to provide us with sincere and true information as it concerns you.
Communicating false information is contrary to the present General Terms and Conditions. You have the permanent right to access and rectify all the information that concerns you, in accordance with national laws in place. You can at any time make a request to Hot Water 2Day to find out what personal information we hold concerning you. You may at any time, and by request, modify this information. Cookies record certain information stored on your hard drive. This information enables us to generate statistics based on data from visitors to our site and suggest products that might interest you according to the items that you selected when you previously visited the site. Cookies do not contain any confidential information about you.
Waiver And Severability
Sales & Installation by Professionals. Licensed Plumbers and Electricians at your door.
- Supply and Delivery Price. You have already engaged a plumber but would like to take advantage of our discounted pricing. In some cases, you may be out of our installation areas. We offer a supply only price that includes Delivery and GST. These prices rarely change. However, if you live more than 30 minutes from a major town, we do hold the right to charge a small additional fee.
- Supply and Install Price. We offer a true no hidden charges Hot Water installation cost that includes supply Delivery and GST. In our installation requirements section, you will find any additional charges that may or may not be required when installing a water heater at your dwelling.
At Hot Water 2Day, we specialise in the sales and installation of everything Hot Water. It's as simple as 1, 2, 3!
- Choose the hot water system that suits your needs, family size, and consumption.
- Select your preferred fuel type: Gas, Electric, Solar.
- Find the hot water system that fits your budget.